We stand by our products and think you will love how quickly you can punch out shapes for your paper craft projects. However, should you experience any problems or defects with any of our products, we're here to help. Please take a moment to review our troubleshooting tips, and if you need further help with any of our products, please contact us.
Like scissors or knives, punch blades can dull with use over time making the punches more difficult to use. The best way to sharpen your punch blades is by punching repeatedly through tin foil or aluminum. Should you find the mechanism sticky or sluggish, you can also punch through wax paper to help lubricate the die.
Punch Bunch™ paper punches come with a warranty against defects in materials, design, or workmanship, for 3 months from the original date of purchase, when used in accordance with all operating instructions and recommended media.
Punch Bunch™ paper punches are warranted for use with paper weight up to 80lb and lighter. While thicker paper and other materials may be used with our punches, Punch Bunch™ will not be responsible for malfunction or damage caused by the use of other media.
EXCEPT AS PROVIDED HEREIN, PUNCH BUNCH™ MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, AND PUNCH BUNCH™ SPECIFICALLY EXCLUDES WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. PUNCH BUNCH’S LIABILITY UNDER THIS WARRANTY SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT. PUNCH BUNCH SHALL NOT BE RESPONSIBLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER OR NOT FORESEEABLE. THIS WARRANTY GIVES YOU SPECIFIC LEGALS RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY.
Proof of purchase showing the date of purchase from either Punch Bunch™ or authorized Punch Bunch™ resellers is required for warranty service. You may obtain warranty service by contacting the Punch Bunch™ customer support department for return authorization. Products sent to Punch Bunch™ facilities for repair without authorization will be returned to you at your expense.
Punch Bunch™ will repair any defects covered under warranty at no charge within approximately 7 - 10 business days. The original warranty on your product remains – it does not restart from the repair date. Except as otherwise provided by law, you may be required to pay all shipping charges, and you will be so notified at the time that you request an RMA from the Punch Bunch™. Upon return of the product and finding that the service required is covered by this warranty, we may repair or replace the product, at our discretion.
To troubleshoot a product or request warranty service, please contact us:
P.O. Box 5909
Woodland Park, CO 80866